If these troubleshooting tips don't solve your Internet connection problems, you'll likely want to check out these related articles:
- Ultimate Cable Internet Troubleshooting Guide
- This guide shows you how to troubleshoot cable Internet problems. - Ultimate Cable Internet Wiring & Optimization Guide - This guide shows you how to wire and optimize cable Internet for your home or office.
Check for Internet Outages in Your Area
Search Google for "Outage Map" along with the name of your internet service provider, such as Xfinity, CenturyLink, Verizon, or Spectrum.
Move Closer to Your Router
Wi-Fi has a limited signal distance.
Reducing the distance between your phone and the router might help with the connection.
Even if the Wi-Fi is connected, low signal strength may reduce the bandwidth to appear as though it is not working.
Check Router Connection
Make sure that your modem is connected to your router and in the correct slot.
Also, verify that both your router and modem are turned on.
Restart Your Router and Modem
Start by unplugging your router and modem for 30 seconds.
Plug in the modem and wait for one minute.
Plug in the router.
Wait a few minutes then recheck your connection.
Restart Your Phone
Press and hold the physical power button on your phone until you see the power slider appear.
Slide the slide to power off from left to right.
Wait until your phone turns off completely, then press and hold the physical power button again until it turns on.
Turn Off Mobile Data
Your device can appear to be using Wi-Fi while actually using Mobile Data.
To ensure that it's using Wi-Fi, you can disable your Mobile Data. Don't forget to enable Mobile Data again when you need it.
First, Go to the iPhone/iPad Settings app.
Tap Cellular.
Tap Cellular Data toggle switch to the off position.
Turn Wi-Fi Off and On Again
Go to the iPhone/iPad Settings app.
Tap Wi-Fi.
Tap the Wi-Fi toggle switch to the off position, then tap it again to turn it back on.
Update Your Phone
Make sure to keep your phone/tablet up to date. This will ensure that you have the latest fixes for some issues.
Go to the iPhone/iPad Settings app.
Tap General.
Tap Software Update, then wait to see if any new updates are found.
If there are any new updates, tap Download and Install.
Enter your passcode to continue, then wait for it to download.
Tap Install Now.
Before installing updates, make sure that you have more than 50% battery or connect your device to a charger.
Forget Wi-Fi Then Reconnect
Go to the iPhone/iPad Settings app.
Tap Wi-Fi.
Tap the "i" info icon next to the Wi-Fi network you want your device to forget.
Tap Forget This Network, then tap Forget to confirm.
Reset Network Settings
Go to the iPhone/iPad Settings app.
Tap General.
Tap Reset.
Tap Reset Network Settings.
This will reset your Network Settings, including your Wi-Fi networks/passwords, cellular settings, and VPN/APN settings.
Buy a New Router or Modem
Routers and modems can get outdated, stop working, or become incompatible with new devices. One solution is to buy a new one.
If you're currently renting one from your Internet Service Provider, you can usually ask for a replacement.
With that said, having a router and modem of your own is usually best and allows for more flexibility, lower bills, and better privacy.
Additional Troubleshooting
If these troubleshooting tips don't solve your Internet connection problems, you'll likely want to check out these related articles:
- Ultimate Cable Internet Troubleshooting Guide - This guide shows you how to troubleshoot cable Internet problems.
- Ultimate Cable Internet Wiring & Optimization Guide - This guide shows you how to wire and optimize cable Internet for your home or office.